ANDREW L. TUCKER

2523 Middleton Grove Dr., Brandon, Fl. 33511

(847) 312-5792 / Drew.Tucker@msn.com

SUMMARY OF QUALIFICATIONS

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Over fifteen years of progressively challenging positions in specific areas including:

  · Administration and project management: highly adaptable to changing situations

  · Customer service: excellent communication skills

  · Information technology: diversified experience

PROFESSIONAL EXPERIENCE

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June 2007 – Present

FIELD MANAGER FOR YUYAMA-USA, TAMPA, FLORIDA

Supervise and train personnel. Test, install and repair automated pharmaceutical dispersion system.

Troubleshoot issues related to robotics, mechanics and electronics. Travel to client sites throughout the

southeast United States with minimal notice.

February 2006 – June 2007

I.T. HELP DESK ANALYST/SOFTWARE SUPPORT FOR FIRST AMERICAN TITLE, ST. PETERSBURG, FLORIDA

Modify StreamLine software configuration. Access software background to rectify data table errors. Create and

tailor documents according to customers’ needs. Establish protocols and parameters for new clients. Correct

printer malfunctions remotely.

August 2004 – February 2006

CELLULAR SERVICE & REPAIR TECHNICIAN FOR PRECISION WIRELESS, SEMINOLE, FLORIDA

Assessed and repaired problems with Motorola cellular phones for Nextel Communications. Installed software

updates. Constructed and customized handsets. Responsible for merchandising and activations of cell phones

to government, corporations and individuals. Filed claims with insurance companies.

August 2002 – August 2004

CELLULAR SERVICE & REPAIR TECHNICIAN FOR LIPSEY COMMUNICATIONS, BATON ROUGE, LOUISIANA

Serviced and repaired Motorola cellular phones for Nextel Communications retailer. Depended upon for all

repairs, insurance claims and maintenance of cell phones within protocol.

September 2001 – July 2002

DRIVE TESTER FOR TEKSYSTEMS, PENSACOLA, FLORIDA

Measured, verified, and maintained signal strength of specified cell towers. Recorded and reported raw data for

analysis and integrated into computer hardware. Monitored 300-mile coverage area daily.

June 1998 – August 2001

SERGEANT IN THE UNITED STATES ARMY, RADIO ACCESS UNIT (R.A.U.), CAMP BONDSTEEL, KOSOVO

Installed, operated, and maintained digital secure and non-secure voice telephones, trunk encryption devices,

the Group Logic Unit, KY series COMSEC supplier, and multiple systems of signal transmission/reception.

Supervised personnel of a dozen. Accountable for over $5 million of equipment.

SUMMARY OF TECHNICAL SKILLS

  · Robotic Automation Repair

  · Telecommunications

  · Networking

  · Cellular Equipment Repair

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